Frequently Asked Questions

Media

Does DEXDOG sponsor dogs, humans, or events?

Please email email support@dexdog.com and we will be happy to get back to you.

Products

How can I choose the best product size for my pet?

For the EZHarness, Chest Plate Harness, and EZTrainer we have placed a SIZE CHART button for you to make sure you measure your pet correctly. For help with all other products including our adjustable leash please contact us at support@dexdog.com

Returns

My dog chewed through his DEXDOG collar, leash, or harness. What should I do?

We know, these things happen and we know how it feels when you get home to find that brand new dog collar, leash, harness ripped in pieces. These products are not bite proof and should be kept out of reach from your dog when not being used. We will send out a new one (when available) out of courtesy ONE time (if the 60 days return policy has expired). This means that if we send you a new one and it happens again, unfortunately, we will not be able to send you another one.

What is the return policy?

We back our easy harnesses with a 365-day money-back, happiness guarantee. It’s hassle free, so if you aren’t completely satisfied with the harness we will give you a full refund, no questions asked. At DEXDOG, our #1 goal is to make your pooch’s life better! Please email us at support@dexdog.com with any issues!

Shipping

Is shipping free?

Shipping is free for all orders over $24.99 or if you share you product/shopping cart with you friends on social media. Simply click share to facebook or twitter on the product page or cart!

Where do you ship to?

Right now, we only ship to locations within the United States. We hope to expand this in the future as we build up our fulfillment centers around the world!

Wholesale

I own a retail/online store and I would like to carry DEXDOG products, what should I do?

Please contact us at support@dexdog.com. We will be happy to give you a wholesale price quote.

Would you like to become a certified DEXDOG distributer?

Would you like to join others in building the DEXDOG brand? Please contact support@dexdog.com for more information.